Move away asap!
Having Symantec as a security software provider on the long term road map would be reckless.’I have no doubt this has been going on as early as 2015, though I first experienced the issue back in 2017, when I was having some buggy issues with my Norton product (once again, the fault of Norton not providing proper care and maintenance ; it was failing to successfully install certain updates/definitions, among other behavioral and performance problems), and I gave the v22 a try.I also have simulair problems, when I want to download the software, and select the tile with Endpoint protection Small Business (Cloud) is says: No products found.But when I read the second tweet from Catalin Cimpanu, I got the right puzzle pieces together and see the whole image:When I look at the Entitlements it shows the right values.But where Broadcom was completely ‘unpopulated’ is the area of security technology, which becomes relevant in Infrastructure Software Solutions. The customers’ expiration date for renewals will remain the original expiration date outlined in the contract.I continued on quite content with both my system and my Norton (v21.7) product in the years following… until March 2 of this year… which brings us to now to the present day, where all the old problems are still present, clearly having been ignored all this time.I spoke to Symantec support and a distributor and I am really speechless right now. The mid-tier especially, where many mid-level managers have fewer than 10 reports. Symantec SEPC/SBE support and renewal and new activations are impossible. We are ditching this dumpster fire entirely. He mentioned them EOL’ing SEP later this year, but i’m not sure if he was talking about cloud or on-prem (i’ve heard this about cloud, but not on-prem).In combination with the reader’s comment above, a conclusive picture emerges: Broadcom’s systems for managing these licenses simply cannot do this – licenses probably cannot be renewed when they expire, new licenses cannot be purchased.
My distributor has about 1,200 customer inquiries that cannot be processed. But I’m not representative for other users.Thanks Broadcom for breaking all the links for past Symantec reportsCatalin Cimpanu has just pointed this out on Twitter – although I didn’t immediately understand it.My VAR says it’s nearly impossible for him to get quotes back from Broadcom to renew SEP licenses, saying that for one customer, it took 3 months.
Instead, they get laid off.The cuts are part of two larger stories: Norton LifeLock, which was bought by Symantec, said there will be a permanent reduction of workers in 2020. Automation Anywhere, the RPA (robotic process automation) software provider, cut about 10 percent of staff in April 2020. My advice: do not sit and wait. For customers using Symantec products, my source had a simple piece of advice:‘Do a market evaluation, what else is there, evaluate the products and change if necessary. Does the purchase pay off for Broadcom under these circumstances?
The company also plans to downsize, vacate or close certain facilities and data centers in connection with the restructuring plan, Symantec disclosed that month.Among the questions ChannelE2E is seeking to answer: How will Broadcom…by Joe Panettieri • Sep 12, 2019Redundant staff is considerable at SYMC.
Actually, Symantec customers can only flee under these circumstances, or how do you see it?And if Symantec/NLL is commited to providing support to legacy customers down to XP, then they should’ve worked out all the bug fixes long ago…I think it would be helpful if tech press/watcher like Guenter could look into these issues and report on them accordingly.See also the above tweet from November 2019.
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