So I can't use my mouse and keyboard.The computer is an ASUS Zenbook Windows 10 Home 64-bit notebook. Buzz word: Does anyone from Logitech support ever read the blogs or react? It's urgent.Suddenly, after a round of Windows 10 updates, my Windows 10 Home PC no longer recognizes my Logitech Unifying USB Receiver, which links my wireless mouse/keyboard. These are the instructions that Logitech sent me:Expand 'Human Interface Devices'.Uninstall Logitech Options from control panelOn logitech support website, there has been a working solution posted. Specifically version 6.60.570.Didn't want to link logitech with my Google account - nothing good would come of that. Logitech Options More. Many people have reported submitting tickets but not getting any response or resolution. My wife is a strandard user. Restart PC (not sure if necessary). Start Logitech Option, and on start I got notice find new version, to continue or install, just click continue, or other, nevermind this, and finaly got Into Logitech Option, change whatever U want and decheck Safe mode, all settings u made works when u enter windows normaly.
Yes, I have both Logitech keboard and mouse connected and also installed a software called "Logitech Options" in version 6.72. I can start the software but I'm stuck at this screen: Another strange thing: when I have the software "MSI Afterburner" running, Logitech Options doesn't even start, or crashes while running. Select the same.Install newest version on Logitech Options.No unfortunately I still haven’t had any luck. Expand 'Human Interface Devices'.
At first I thought the problem was with the USB device itself, so I bought a new one.
6.90 came out in the interim, but installing it or 6.80 still had this blank box behavior. I have to opt-out of sharing analytic data for the software to work. No errors, no anything. Tryed few things but nothing works for me think somuse this problem, btcant find what. For 90 days from the date of purchase, you have access to configuration and support resources to assist with system, software, and security configuration.
The most recent update is KB 4074588, installed on 16 Feb. 2018.
Could this be the problem?Thanks for your feedback, it helps us improve the site.How satisfied are you with this reply?Great! Thanks for marking this as the answer. Now I installed Logitech Options, the software window opens.. it shows the spinner animation, and then it fades out, leaving the window just with the Logi logo.The fact that we have to go through a process of 10 steps involving booting in Safe Mode is absolutely ridiculous.
6.60 was the latest version that functioned.a.
But if I can’t use it on all of my devices what’s the point?there are like 6 log usb input devices for me.This is frustrating, also because it's a lot of hassle to install stuffs on a company laptop.Restart PC (again, not sure if necessary - I just did).Here's what worked for me:Right click on 'Logitech USB Input Device' > Uninstall device > tick 'Delete the driver software for this device' > hit Uninstall buttonANY help would be sincerely appreciated at this point...Anyways ticket with logitech is open and it has been promoted all the way to the engineers, so I'll see...I've been struggling with the same problem for last couple of days (using unifying receiver) and finally found a solution based on instructions you've posted.Hail mary here but mine just got fixed inexplicably, the only thing I did different after trying all these solutions for hours was going into task manager and killing all the active and background processes for options then uninstalling and reinstalling with a restart and plugging in along with un-syncing the mouse. Key Details of Logitech Webcam Software for Windows 10. I’ve been going back and forth with support and still no working resolution has been provided....this sounds like a dangerous step as wellbasically i think you do not need to log out MS account, but simply changing the username in computer options should be enough. And I still couldn't sign-in or create an account for the cloud back-up function with my Google Account. )Now back to gestures blank screen.If I receive response from support team, and it has ways to solve this problem, I'll update this topic.Note: JumpStart will email you to arrange a time for the phone callDownload Logitech Option 6.40.169To work like it supouse to work, we can only wait for windows or logitech uptade or both.1- Download the Logitech Option software (Options_6.92.275.exe) from the Logitech website – Support page.The older version is not work and not working in safe mode, too. (Translate : .NET Framework 4.6.1 or above version is already installed in this computer.
They should be ashamed of themselves for letting this many serious issues with their products go on for such a long time without any decent fixes.
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