I called to order a replacement aligner and the rep was extremely rude and tried to charge me $100. Long story short, they said after reviewing my initial scans, they saw that I had damage before I was approved for the aligners and decided to approve me anyway to help me improve my smile. Had to come back for another scan. Was given instructions on returning original aligners with a possible refund. I kept referring to the website, which he refused to go look at their own FAQ's and he continued to become more and more rude. #sdctruestory Smile Direct would not cancel the order, they gave me the run around. the financial agreement) with my name and initials forged.Received my first aligners within the 3-4 week allotted time. You can also pay over time with SmilePay™ for a down payment of $250 and $85 a month for 24 monthly payments. When I asked to talk to a supervisor, he informed me that the supervisor knew the prices.
Ask what's your name dog? Please note that pricing may be different.For a lot less than traditional aligner treatment, SmileDirectClub gave me the freedom to live my life—free to travel, free to eat whatever I want, and free from inconvenient check-ups. #sdctruestory-Gabriel. And on top of everything my teeth aren't even straight and my side gap is not closed. Called to find out what happened. Was instructed to try Month 1 Week 3/4, didn't fit way too tight.
Second batch of aligners never showed. They came back and started charging my account again. Smile Direct had me get a re-evaluation 10/2019. Does your dog ever smile?
Was told they lost the second batch.
This place is a joke!!!
#sdctruestoryWithin a month or two of finishing my aligners, I don’t know if it’s a coincidence or because I believed in myself more and liked myself more, I became the manager at the salon. Why would I order retainers when the aligners resulted in my teeth damage. The saga continues.From there, I reviewed my credit card account and saw that SDC went ahead and charged the $250 down payment to my account. They had the nerve to tel me for a lifetime! I was confused.
False advertising!! I'm beyond frustrated with this company and wish I had never signed up.
I finally had to go to the bank and fill out forms to have them not to be able to charge my account again.
Super sad they jacked my teeth and have zero empathy. Case manager said their records show a batch to be delivered the next day. Procedure review. Received aligners 8/2019 that were the wrong fit they belonged to someone else. What kind of dog are you?? Hello Everyone!
I received an email at the beginning of October guaranteeing the aligner would ship no later than the end of October and here we are in November and guess what?
I didn't receive he new aligners until 1/2020 those didn't fit as well.
This also include altering my bite overall.....picture this....I can't take a bite from a piece of pizza.....I have to use a knife and fork.
I've spoken to 3 account rep over an 1 1/2 year period who had me send in cell phone pics of the damage to my teeth.
Was told nothing was passed on to Case Managers, they are doing so now.
I decided to share the top 8 things Smile Direct Club will not tell you that I think every …
Should take 7-10 business days after receiving original aligners. I shipped the aligners back on 3/28 and they still haven't cancelled. Which made me have to change my debit card information and put on file that they had no right to withdraw money from my account.
Now my top teeth have two gaps that were never there before.
I filed a complaint with the Better Business Bureau, and they lied and said it was my fault that the product didn't work because I didn't order the retainers.
I now have a collection agency calling me and can't get through to anyone that can help me at Smile Direct. Great, so she can be in aligners even longer?
I called to find out status. 10 weeks later, I have not received the aligner.
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