They ask questions like there isn't a thread here with a bunch of people experiencing an IDENTICAL issue. Regular price £59 + VAT. We also have the dock so when this happens we have to dismantle the dock to pull the reader … But then they messaged me Friday to make sure of two things: 1) That we were updated to the Shopify app version 5.33.1 last week which included a hotfix specifically for bluetooth issues with the tap and chip reader and, 2) That the iPad is on the recently released iOS version 12.4 which apparently also had some bluetooth fixes in it. I start my morning routine by "forgetting this device" and re pairing every day. 30 Day Return Policy.
I tried to pair that one and the iPad will not even discover that one. You can connect the Reader with the Dock for a traditional countertop checkout, or easily detach it to serve customers throughout your store. I've resorted to manually entering customer credit cards to save myself the embarassment of customers who keep asking "not working?". it needs to be fixed. We just bought a new iPad (gen 6) to replace the older iPad we were using for the POS, but are having the exact same issues with the reader. They are also cheaply made and we're fairly unhappy that we paid so much for something so useless. The Tap & Chip Reader Dock is designed to hold and charge the Reader, keeping your checkout area clutter-free and powered up. I'm currently experiencing the same thing but we are fully updated and still having disconnect issues. Still this thing does not work. They WORK! We found that keeping them plugged into power helped out a lot.I just received one and can't even pair it to an Anroid phone using the Shopify POS app. this is bad. I just sent you a wholesale inquiry.Thanks for the inquiry. Learn more.
The Shopify Tap & Chip Card Reader could not have come at a better time. I got you entered into our system but Shopify admin is having issues sending account activation emails so I will send it out when they get it fixed.Same here... we have update everything plus are using a brand new iPad pro.... still happening :/The tap/chip reader has been funky from day one. I have to restart the app every time and even then its maybe 50-50. We also have the dock so when this happens we have to dismantle the dock to pull the reader out in order to get to the power button (who designed this thing anyway?) What's included? Fingers crossed posting this wont prompt an issue.
:-)I would double/triple check connections to make sure it has power all the time. So I'm hopefully optimistic that this issue is now permanently fixed.By the way, it was a serendipitous response. this is bad. it needs to be fixed. We have gone through everything and it's not a matter of bluetooth being disconnected - the device itself is messed up and will no longer connect with the iPad even though bluetooth is enabled and all other bluetooth devices are having no issues.
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